BestCare Treatment Services Inc. Provides Notice of Data Security Incident

Bend, Oregon – August 13, 2026 – BestCare Treatment Services Inc. (“BTS”) recently experienced a data security incident that may have resulted in unauthorized access to individuals’ personal information. This notice is intended to provide details about the incident, steps that BTS is taking in response, and resources available to help protect against the potential misuse of personal information.

What Happened?  On June 15, 2026, BTS detected unauthorized activity on its network (the “Incident”). Upon learning of the Incident, BTS immediately initiated an investigation with the assistance of a third-party cybersecurity firm to determine the nature and scope of any potential unauthorized access. The investigation found evidence that an unauthorized party accessed its network and may have accessed certain files within the network.

BTS diligently reviewed the potentially impacted files to identify and catalog the types of information present within them and any individuals to whom the information is related. After completing its investigation, on August 10, 2026, BTS notified affected individuals by U.S. First Class Mail. BTS is providing this substitute notice to reach those individuals who were not able to receive direct notice of the incident.

What Information Was Involved? BTS’s review found that the following personal information relating to you was present within data potentially at risk: Date of Birth, Contact and Demographic Information, Medical Information, Other Patient Identifying Information, and Name.

What Are We Doing? Data privacy and security are among BTS’ highest priorities, and it’s committed to doing everything it can to protect the privacy and security of the personal information within its care. Upon discovery of the Incident, BTS quickly took the following steps, including, but not limited to disconnecting all access to the network and adding additional security tools. Additionally, BTS conducted a forensic investigation to determine the nature and scope of the Incident and notified affected individuals via U.S. First Class Mail. Further, since the Incident, BTS has implemented additional technical safeguards, enhanced security measures, and updated procedures to prevent a similar incident from occurring in the future.

What You Can Do: While BTS has not received any reports of related misuse of personal information relating to the Incident, BTS nevertheless encourages impacted individuals to remain vigilant against incidents of identity theft and fraud, to review your account statements, and to monitor your credit reports for suspicious or unauthorized activity. Additionally, security experts suggest that impacted individuals contact their financial institution and all major credit bureaus to inform them of such a breach and then take whatever steps are recommended to protect your interests, including the possible placement of a fraud alert on your credit file. Please review the attached Additional Resources to Help ProtectYour Information, to learn more about how to protect against the possibility of information misuse.  

Other Important Information: BTS recognizes that you may have questions not addressed in this notice. If you have any questions or would like to confirm whether your information may have been impacted by the incident, please call (844) 958-8966 (toll free) Monday through Friday, during the hours of 8:00 a.m. and 5:30 p.m. Central Standard Time (excluding U.S. national holidays).

BTS sincerely regrets any concern or inconvenience this matter may cause and remains dedicated to ensuring the privacy and security of all information in its control.

ADDITIONAL RESOURCES TO HELP PROTECT YOUR INFORMATION

Monitor Your Accounts

We recommend that you remain vigilant for incidents of fraud or identity theft by regularly reviewing your credit reports and financial accounts for any suspicious activity. You should contact the reporting agency using the phone number on the credit report if you find any inaccuracies with your information or if you do not recognize any of the account activity. You may obtain a free copy of your credit report by visiting www.annualcreditreport.com, calling toll-free at 1-877-322-8228, or by mailing a completed Annual Credit Report Request Form (available at www.annualcreditreport.com) to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA, 30348-5281. You may also purchase a copy of your credit report for a fee by contacting one or more of the three national credit reporting agencies. You have rights under the federal Fair Credit Reporting Act (FCRA). The FCRA governs the collection and use of information about you that is reported by consumer reporting agencies. You can obtain additional information about your rights under the FCRA by visiting https://www.ftc.gov/legal-library/browse/statutes/fair-credit-reporting-act.

Credit Freeze

You have the right to add, temporarily lift and remove a credit freeze, also known as a security freeze, on your credit report at no cost. A credit freeze prevents all third parties, such as credit lenders or other companies, whose use is not exempt under law, from accessing your credit file without your consent. If you have a freeze, you must remove or temporarily lift it to apply for credit. Spouses can request freezes for each other as long as they pass authentication. You can also request a freeze for someone if you have a valid Power of Attorney. If you are a parent/guardian/representative you can request a freeze for a minor 15 and younger. To add a security freeze on your credit report you must make a separate request to each of the three national consumer reporting agencies by phone, online, or by mail by following the instructions found at their websites (see “Contact Information” below). The following information must be included when requesting a security freeze: (i) full name, with middle initial and any suffixes; (ii) Social Security number; (iii) date of birth (month, day, and year); (iv) current address and any previous addresses for the past five (5) years; (v) proof of current address (such as a copy of a government-issued identification card, a recent utility or telephone bill, or bank or insurance statement); and (vi) other personal information as required by the applicable credit reporting agency.

Fraud Alert

You have the right to add, extend, or remove a fraud alert on your credit file at no cost. A fraud alert is a statement that is added to your credit file that will notify potential credit grantors that you may be or have been a victim of identity theft. Before they extend credit, they should use reasonable procedures to verify your identity. Please note that, unlike a credit freeze, a fraud alert only notifies lenders to verify your identity before extending new credit, but it does not block access to your credit report. Fraud alerts are free to add and are valid for one year. Victims of identity theft can obtain an extended fraud alert for seven years. You can add a fraud alert by sending your request to any one of the three national reporting agencies by phone, online, or by mail by following the instructions found at their websites (see “Contact Information” below). The agency you contact will then contact the other credit agencies.

Federal Trade Commission

For more information about credit freezes and fraud alerts and other steps you can take to protect yourself against identity theft, you can contact the Federal Trade Commission (FTC) at 600 Pennsylvania Avenue NW, Washington, DC 20580, www.identitytheft.gov, 1-877-ID-THEFT (1-877-438-4338), TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You should also report instances of known or suspected identity theft to local law enforcement and the Attorney General’s office in your home state and you have the right to file a police report and obtain a copy of your police report.

Contact Information

Below is the contact information for the three national credit reporting agencies (Experian, Equifax, and TransUnion) if you would like to add a fraud alert or credit freeze to your credit report.

For Iowa and Oregon residents, you are advised to report suspected incidents of identity theft to local law enforcement, to their respective Attorney General, and the FTC.

For Massachusetts residents, you are advised of their right to obtain a police report in connection with this incident.

For District of Columbia residents, the Attorney General may be contacted at the Office of the Attorney General for the District of Columbia, 441 4th Street NW, Washington, DC 20001, 1-202-727-3400, www.oag.dc.gov.

For Maryland residents, you may also wish to review information provided by the Maryland Attorney General on how to avoid identity theft at www.marylandattorneygeneral.gov/Pages/IdentityTheft/default.aspx, or by sending an email to idtheft@oag.state.md.us, or calling 410-576-6491.

For New Mexico residents, state law advises you to review personal account statements and credit reports, as applicable, to detect errors resulting from the security breach. You also have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in your credit file has been used against you, the right to know what is in your credit file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to your file is limited; you must give your consent for credit reports to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based on information in your credit report; and you may seek damages from violators. You may have additional rights under the Fair Credit Reporting Act not summarized here. Identity theft victims and active-duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage you to review your rights pursuant to the Fair Credit Reporting Act at www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave.  N.W., Washington, D.C.  20580. 

For New York residents, you may contact and obtain information from these state agencies: New York Department of State Division of Consumer Protection, One Commerce Plaza, 99 Washington Ave., Albany, NY 12231-0001, 518-474-8583 / 1-800-697-1220,www.dos.ny.gov/consumerprotection; and New York State Office of the Attorney General, The Capitol, Albany, NY 12224-0341, 1-800-771-7755, www.ag.ny.gov.

For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001, 1-877-566-7226 or 1-919-716-6400, and www.ncdoj.gov.  You may also obtain information about steps you can take to prevent identify theft from the North Carolina Attorney General at www.ncdoj.gov/protecting-consumers/protecting-your-identity/protect-yourself-from-id-theft/.

For Rhode Island residents, this data event involves 0 individuals in Rhode Island. You may contact and obtain information from your state attorney general at: Rhode Island Attorney General’s Office, 150 South Main Street, Providence, RI 02903, 1-401-274-4400, www.riag.ri.gov.