Notice of Security Incident and Potential Breach of Information
January 26th, 2026
BestCare is committed to protecting your privacy and works hard to keep your personal information safe. We are providing this notice to let you know about a cybersecurity incident at a third-party subcontractor outside of BestCare systems that may have involved some of your private health information. It is important to note that while your private information may have been exposed, there is no evidence that it has been misused. This notice explains what happened, the type of data exposed, the actions BestCare has taken, and the steps you can take in response to this data breach.
What Happened?
In October, TriZetto Provider Solutions discovered suspicious activity in one of its web portals. Upon discovering the issue, TPS launched an investigation and took steps to eliminate the threat. Experts determined that, starting in November 2024, an unauthorized actor began accessing historical eligibility reports stored on the TPS system. TPS reports that the threat was eliminated on Oct. 2, 2025, and may have exposed the PHI of more than 700,000 people.
Best Care was notified about the data breach on Dec. 15, 2025. Since then, staff have been working diligently to verify which clients/patients may have been impacted by the incident.
The data breach occurred only in TriZetto’s environment and did not involve or compromise any Best Care systems.
What information was involved?
Based on the information we have received from TriZetto and OCHIN, the data involved may have included certain personal information, such as:
- Name
- Social Security number
- Date of birth
- Contact information
- Certain health-related and/or insurance information
At this time, there is no evidence that the information has been misused; however, we are providing this notice so patients can stay informed.
What we are doing
Treating patients and protecting patient information are Adapt’s top priorities. We are working with OCHIN to help ensure appropriate security measures are in place and to monitor vendor compliance with security safeguards. We are also reviewing our own processes to reduce the risk of something like this happening again. Patients may also receive additional updates from TriZetto or its vendor Kroll, which is providing notification services, call center support, and identity theft protection services related to this incident..
What patients can do
We recommend that patients remain alert for suspicious activity, such as unexpected bills, insurance statements, or communications asking for personal information. If you notice anything unusual, please contact your health insurer and/or your bank or financial institution right away.
For more information
Toll-free call center: TriZetto will provide a dedicated toll-free call center at (844) 572-2724.
Credit monitoring: Individual patient notices will include information about pre-paid credit monitoring services and how to enroll in those services.
We sincerely regret any concern or inconvenience this may cause, and we appreciate the community’s trust in our care.
