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Are you or a loved one struggling with addiction? Call us at 541.504.9577

Addiction is a disease. Just as you wouldn’t face a disease like cancer without a doctor and specialized medical team by your side, you need a doctor and medical help to overcome addiction. Rehab is not just a place, but a team of people dedicated to helping you achieve independence from substance abuse moment by moment. Day after day, week after week, year after year, each moment adds up to something big: a better you.

How rehab works

Rehab provides an intense program of support designed to give you a complete break from the circumstances and environment that have become a part of your addiction. During your time at one of our residential rehab facilities, you’ll work with our counselors to build confidence and a deeper understanding of yourself, strengthening your mind while your body recovers in a substance-free environment.

Experienced counselors

Our counselors are not only experienced at treating addiction in others; many of us, at one point or another, have walked a mile in your shoes and have overcome our own addictions. We’ve been there, and we know that a compassionate approach is the surest way to reach full recovery.

Life after rehab

As challenging as residential rehab may be, going back out into the world clean and sober brings its own challenges. We offer daily support to help ease your transition, build new patterns, establish new relationships and learn how to navigate through the world. For as long as you need us, we’ll be there.


Nobody’s addiction is the same. Your success is going to depend on the extent of your addiction, the appropriateness of your treatment, the availability of additional services and, most importantly, the quality of your experience with your counselor and treatment providers. Because every program has a different approach to treating addiction, choosing one that’s right for you will make it more likely you’ll experience a successful recovery. To find a treatment center that’s right for you, you should ask the following questions:

1. What kind of alcohol, drug and heroin addiction programs are available?

Every program has its own details. Ask about things like flexibility in schedule, how you’ll move through phases of treatment, if travel is required and if family involvement is supported or limited.

BestCare offers flexible programs ranging from detox and residential rehab to outpatient rehab and ongoing support through our close working relationship with 12-Step programs throughout the region. We also offer the convenience of facilities throughout Central Oregon and in Klamath Falls. In our experience, family involvement can be key to achieving a successful outcome, but for some time away from family works better. We let you decide what’s best for you and adapt our care appropriately.

 2. Does the program use treatments backed by scientific evidence?

There are many different behavioral therapies and medications that can be used in different combinations at different stages of recovery. Unfortunately, there are also some therapies that offer promises but aren’t able to back it up with results. It’s important to ask your treatment provider what methods they use to ensure the care you receive is medically sound.

At BestCare, we follow the Motivational Interviewing model for behavior change. It is an evidence-based treatment that has been researched, applied and tested in a variety of settings, and is one of the most highly regarded methods for treating substance abuse. We also use group therapy, cognitive behavioral therapy, and alternative evidence-based treatments like yoga and acupuncture to foster change that can last a lifetime.

 3. Does the program tailor treatment to the needs of each patient?

Matching treatment settings, programs and services to your unique issues is key to your success. What is a comfortable setting or effective treatment for one person may be uncomfortable for another. It is important to find an environment that feels right for you and a program broad enough in scope that it can be adapted to your unique needs.

We’ve gone to great lengths to create and cultivate an environment that feels like a home should feel: safe, comfortable and familiar. We don’t offer “treatment in a box,” but instead offer a holistic, collaborative approach that places our entire support network at your fingertips.

 4. Does the program adapt treatment as the patient’s needs change?

You may need a varying combination of services and support during your recovery. Rather than stick with the same plan you receive from your initial assessment, your treatment provider should provide an ongoing assessment and adapt your plan as your needs change.

Because we offer a holistic, complete treatment based on each individual’s needs, we continually tailor our services to where you are in your recovery. Different levels of substance abuse treatment, mental health services, medical support and social support services are customized to provide you with the best possible care.

5. What is the cost?

While becoming sober is priceless, some programs can cost many thousands of dollars. Find out the total costs of the program, ask if it’s covered by your insurance plan, and find out about payment options, scholarship programs and other ways to defer the costs of treatment.  

We work closely with other nonprofits and the community to provide affordable care. Our treatment options are covered by most health plans. We can also accommodate people with financial hardships; call for more details. 


You may be suffering from alcohol and substance abuse if you’ve recently experienced any of the following symptoms:

  • Drinking more or longer than you originally planned
  • Tried to cut down or stop on your own but couldn’t
  • Getting sick after drinking or getting high
  • A constant craving to drink or use when sober
  • Drinking, drug use or sickness from use has begun to interfere with family, work, school or other social responsibilities
  • Given up other activities in order to drink or get high
  • Getting into situations when drinking or drug use that can cause harm to you or others, like driving, fighting or unsafe sex
  • Continued to drink or use drugs despite feelings of depression, anxiety or other health problems
  • Having to drink, use more or move on to more powerful substances than before to get the same effect
  • Withdrawal symptoms when sober like trouble sleeping, shakiness, irritability, anxiety, depression, restlessness, nausea, or sweating

You may be suffering from behavioral addiction such as gambling if you’ve recently experienced any of the following symptoms:

  • Gambling more or longer than you originally planned
  • Tried to cut down or stop on your own but couldn’t
  • Needing to be secretive about your behavior
  • A constant craving to indulge in the behavior despite the negative circumstances
  • The behavior has begun to interfere with family, work, school or other social responsibilities
  • Given up other activities in order to continue the habit
  • Continuing the habit even when you can’t financially afford to

Maybe you’ve tried to stop in creative ways, like limiting the number of drinks, never smoking alone, no drinking in the morning, gambling only during a certain time of day, using only at home, never getting high at work or drinking only at parties. Maybe you began moderately, but now lose control over your consumption after one drink, or your habit has progressed from the weekends to daily. No matter what your experience, we’re here to help.


As hard as addiction can be for the user, it can be equally hard for family, friends and co-workers. When they’re ready, we’re ready to help you get them the support they need. As a loved one, here are a few things to keep in mind.

Addiction is a disease

While it’s natural to feel hurt by a loved one’s addiction, the truth is their addiction is a medical condition. It alters decision making and affects judgement. Getting clean and sober requires the same amount of care and support as if your loved one was facing any other disease.

There’s no such thing as hopeless

We’ve seen countless so-called “hopeless” addicts walk through our doors and get clean. Often the reason they finally entered rehab was because of the support and steadfastness of a spouse, partner, sibling, parent, child, friend, boss or co-worker who refused to give up.

Intervene with compassion

Often, it takes the involvement of friends and family to break through an addict’s denial to get them to acknowledge their addiction and agree to seek treatment. You can’t force them to get treatment until they are ready, but you can be there for when they are. The key is not to isolate or ostracize the addict, but to show your support and provide a healing environment for them to get better.

Finding the right help

The most important thing you can do is to help the addict find a treatment center that is right for them. You know them best, and will be able to tell more easily if a certain place is going to be a right fit. You can do a lot of the necessary work like finding out if there is an opening, finding out about insurance and costs, and learning about the different programs. That way, when your loved one is ready, you can get them the treatment they need without delay.

Holding them accountable

To overcome addiction the addict must take responsibility for their addiction. They most likely have plenty of excuses for their addiction that we will confront during treatment. Recovery truly begins when the addict takes responsibility and decides to make the change. As their loved one, you can help hold them accountable for their actions, showing your support while continuing to hold them up to the high standard of sobriety.

Avoid self-blame

You can’t control how another person acts or thinks. You can’t force them to do something they’re not ready to do. The best thing you can do is to be a strong example of balance and self-care.

If you need someone to talk to about how to address your loved one’s addiction or how to stage an intervention, we can help. Call us to speak confidentially to one of our addiction recovery specialists.


Detox is the first important step to recovery. At BestCare you’ll be surrounded by our helpful staff who have been there and understand what it’s like to go through detox. To make yourself as comfortable as possible during your time at our alcohol or drug detox center, we suggest packing a few important things, including:

  • A few sets of comfortable clothes, including sweatshirts and slip-on shoes
  • Enough supply of any prescriptions in the bottles they come in
  • Your ID and insurance card if you have one
  • Basic toiletries, including toothbrush, toothpaste, floss, deodorant, shampoo, conditioner, and body wash
  • Cigarettes for smoking in designated areas
  • Your favorite pillow and blanket
  • Good reading material, your favorite DVDs or any hobby materials


Making the choice to enter rehab is an incredible achievement. Just know we will be here with you every step of the way to guide you on your journey to recovery. While packing may be the last thing on your mind, this list was created to make getting ready easy so you can start to focus on bigger things. To make yourself as comfortable as possible during rehab, we suggest using this packing list as a guide. Please note: All items must fit in a medium-size suitcase due to personal storage space limit. 

  • 5-7 days worth of clothing (washer and dryer available)
  • Sleeping garments (required)
  • Jacket and warm coverings (for cool evenings and outings)
  • Extra cash for cigarettes and store runs (optional)
  • 30+ day supply of ALL MEDICATIONS, must be in original prescription bottle (required) and any over-the-counter medications you take
  • Reading materials (appropriate)
  • Personal radios with headphones – must not be capable of internet access (optional) 
  • Personal hygiene products (no perfume or body spray and no aerosol products)
  • Insurance card
  • Primary doctor’s name, address and phone number
  • Two bath towels and washcloths
  • Cup with lid
  • Cosmetics – need to fit in a quart-sized zip lock bag
  • Hiking shoes and sunglasses (for outdoor activities)

The following items are not allowed during your stay:

  • Cell phones NOT allowed
  • Short shorts
  • Tank tops
  • Bikini tops
  • Half shirts or midriff blouses (nothing that shows your belly)
  • Clothing with inappropriate sayings, logos or pictures
  • No laptops or electronic games
  • No cameras
  • No sharp objects (scissors, knives, etc.)
  • No food, candy, or soda
  • No alcohol-based hygiene products or aerosol products

Success Stories

We are proud to have helped thousands of patients throughout the years.

Frequently asked questions


The cost to each person varies. It is dependent on a person’s insurance policy and the type of insurance. Private pay options are available for both detox and residential. We do accept Oregon Health Plan; accessing residential treatment for people on OHP must include a referral from an outpatient provider. Also you will need to be currently engaged with your outpatient provider.


It depends on what you have been using. Such as: alcohol 3-5 days, stimulants 2-3 days, opiates (including heroin) 5-7 days. It is subjective to the individual, their withdrawal symptoms and how each person copes.


It varies depending on which substances from which you are detoxing. The medications we give you will not take away all of the detox symptoms but will help minimize risks associated with the detox process. We do offer Subutex for opiate withdrawal but only as an aid for withdrawing, not for long term use.


Rest. We check your vitals every 2 hours the first 24 hours that you are here. Then, if you are stabilizing, vitals are checked every 4 hours. We give you medications according to the protocol ordered by our doctor and the symptoms you are having.


Clothes, medications, bathroom items, a book, if you would like to read. You may also bring a DVD to watch a movie; please keep these appropriate to the setting. A list is also posted here.


Please refer to the list posted here on this website.


The estimated length of stay is 30 days. The actual completion date is dependent on progress in the program and completion of identified treatment goals.


There is much evidence to support that completion of a minimum 90 day aftercare is the best predictor of long term success in recovery. Therefore BestCare has adopted a process that starts early on in residential treatment to promote outpatient engagement and retention. What we know to be true is that a person may make good choices while in the structure of residential but is often susceptible to poor decision making when a person returns to their home. Healthy, good decision making is a central focus while in residential and the best outcomes are when a person is making the decision every day, on their own, to complete aftercare. That is what works. We help people gain a high level of commitment and understand why this is important and increase behaviors that result in change. 


Making that first phone call is a big step. Now that you have said to yourself “I’m ready” and have started the process of reaching out for help, BestCare is here to offer you some guidelines and assistance in making changes to your life. This is likely to be an emotional time and most often is accompanied with some kind of crisis that has motivated you to call. Alcoholism or drug abuse doesn’t occur overnight. It is usually a gradual and painful spiral to the point where the first phone call is placed.

We have trained admissions people to take your phone call and/or email. It is during our first contact with you that we will try to gain what your immediate needs and concerns are. This often entails information gathering from you in an effort to determine appropriate level of care. The first conversation can be unsettling and often stressful but know that we are here to help and are in the business of getting you what you need.

Please try to share openly your history of substance use and about yourself and life events that have lead up to’ being ready’. This initial screening process is eventually followed up by a full Alcohol and Drug assessment once you enter our program. The screening process allows us to get to know you and your situation so as you start we will already be familiar with you.

The screening will contain questions pertaining to things such as: your overall health, (both physical and emotional), financial resources, health insurance coverage, personal support network, (family and friends) and some demographic information.

The most asked question we get are about what happens at treatment. We have posted tentative schedules for all our programs and most people find it very helpful to review the daily or weekly schedules. All BestCare groups and processes are Evidence Based Practices (EBPs); what this means to you is that we have researched what works. We offer groups such as: Mindfulness, MRT (Moral Reconation Therapy), CBT (Cognitive Behavioral Therapy), DBT (Dialectical Behavioral Therapy), Seeking Safety, Co-Occurring, Gender Group, PTSD and Relapse Prevention. Our entire curriculum is based on MI (Motivational Interviewing) techniques.

Each client has a primary counselor and we have a strong emphasis on coordination of care. We try to partner with other outpatient programs as well and at our residential programs have adopted an open door policy to other providers. This means that if you have a therapeutic relationship with a provider from outside of BestCare we will do our best to help you continue with that relationship in your aftercare plan.

All admissions, transitions, and discharges are based on the American Society of Addiction Medicine’s Patient Placement Criteria, second revision (ASAM PPC-2R).

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